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Advantive

ERP for Distribution

DDI System: ERP Software for Wholesale Distributors

inFORM ERP for specialty wholesale distributors.

Connected to Advantive ONE

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Trusted by hundreds of HVAC, foodservice equipment, and industrial supply distributors running Inform ERP

  • Johnstone Supply
  • Gopher Industrial
  • Mesher Supply
  • Milhench
  • Jansen
  • The Source

Outcomes

What customers measure

  • 2 pts

    gross profit percentage increase — Johnstone Supply–Spokane after implementing Inform ERP

    Read the case study →
  • 3,000

    invoices per month processed by Johnstone Supply on Inform ERP

    Read the case study →
  • Paperless

    order-to-delivery workflows: electronic signature capture, automated proof of delivery, and document scanning replace manual paper flows

What it does

What DDI System does

  • Strategic pricing and margin protection

    Inform ERP's multi-dimensional price matrix lets sales teams price by customer, contract, volume tier, and margin floor — without manual spreadsheet work.

    • Strategic Margin Protection automatically maintains sell prices based on prior-sale profit margin
    • Customer rebate tracking with vendor rebated cost load in one system
    • Built-in price matrix: import hundreds of products, update list prices, set unlimited scenarios
  • Advanced inventory forecasting and demand planning

    Demand forecasting algorithms reduce carrying costs, eliminate dead stock, and increase fill rates across multi-location operations.

    • Forecast algorithms with exception management and intuitive purchasing screens
    • Scheduled cycle counting for continuous inventory accuracy
    • Multi-location inventory streamlining with variable supply/demand management
  • Embedded CRM with 360° customer visibility

    Sales reps manage territory, track contacts, rank customers for growth, and close deals inside the ERP — no separate CRM subscription needed.

    • Calendar with related transactions, contacts, and activity tracking per rep
    • Customer ranking and growth opportunity identification with live reporting
    • Drag-and-drop delivery truck dispatch for daily route building
  • Drill-down reporting and paperless workflows

    Hundreds of pre-built distribution reporting templates, role-specific dashboards, and electronic document workflows that eliminate end-of-day manual posting.

    • Electronic signature capture and automated proof of delivery
    • Role-specific KPI dashboards: sales, inventory, and receivables
    • Mobile report access from anywhere; automatic report scheduling

Deep dive

How DDI System works in your operation

Inform ERP provides distributors with the ability to drive operational excellence, improve margins, and thrive in today’s competitive marketplace. It incorporates critical modern distribution requirements with the capacity to handle most supply chain integrations like CRM, eCommerce, advanced inventory forecasting, and a powerful price matrix.

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Trusted by hundreds of wholesale distribution companies just like yours:

dist-nut-place dist-milhench dist-meshersupply dist-johnstone manu-valley-container dist-gopher-industrial dist-jansen dist-the-source

Maximizing Efficiency and Accuracy with Inform WMS

Learn how Inform WMS can enhance efficiency, reduce errors, and improve visibility in your distribution operations.

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Leading-Edge ERP Software Made for the Wholesale Distribution Industry

DDI System’s connected ERP technology and industry-specific functionality provide distributors with the ability to drive operational excellence, improve margins, and thrive in today’s competitive marketplace. Our easy-to-adopt distribution management system meets the changing nature of the wholesale distribution industry. From daily operations to mobile workers, DDI System incorporates today’s critical distribution requirements with the capacity to handle almost any supply chain integration including CRM, eCommerce, advanced inventory forecasting, and a powerful price matrix.

Accurate Financial Management

Take control of your accounting and financials with DDI Systems:

  • Get intelligent insight into account and financial reports that enable distributors to drive out costs.
  • Easily reconcile bank accounts and statements and view details of underlying transactions for any item with drill-down capabilities.
  • Eliminate time-consuming end-of-day/month postings while maintaining access to all of your historical accounting data.
  • Save time and money with paper and file-free workflows plus reprint, fax or email documents on demand.

Advanced Inventory Management

Make smarter decisions with accurate inventory insight and demand forecasting tools in DDI System. Our distribution ERP solution includes powerful forecast algorithms, easy-to-use exception management, and unique, intuitive purchasing screens to help you reduce inventory levels and carrying costs, eliminate dead stock, increase inventory turns and order fill rates, streamline multi-location inventory, and combat variable supply and demand.

Streamlined Order Fulfillment

Complete the entire order entry process in just a few clicks for maximum profitability. With DDI System, you can easily move from quote to order, or order to quote, expedite order processing, check stock, research linked purchase orders, verify shipping preferences and more in one single sales order control panel.

  • Increase your speed of sale when handling orders with quick search capabilities.
  • Streamline the order process with automated proof of delivery, signature capture, and advanced POS processing components.
  • Easily manage warranty claims.

Strategic Customer Pricing

For a distributor, pricing is by far the most powerful lever for increasing profits. DDI System delivers multi-dimensional price flexibility, allowing your sales force to be more efficient and effective by tailoring pricing to each customer and situation. Our solution includes:

  • Strategic Margin Protection – Effortlessly build individual customer pricing and automatically maintain sell prices based on the previous sales’ profit margin without the need to set up contracts or matrices.
  • Built-in Price Matrix – Quickly import hundreds of products, update list prices and costs, and easily set up unlimited scenarios using our multi-tiered price matrix to maximize profitability and support customer-specific promotions.
  • Customer Rebate Tracking – Manage customer net pricing, vendor rebated costs, and vendor rebated cost load. Contract/rebate costs can be used in conjunction with a separate sell price matrix or with separate margin-based customer prices for a uniquely low-maintenance rebate management system.

Paperless Workflows

Save costs and increase efficiency across your entire organization by streamlining paperwork flow with electronic document scanning and signature capture. DDI System safely stores important documents online and includes simplified document scanning and automatic signature capture to help distributors evolve to a paperless operation and reduce time spent processing orders.

Embedded Customer Relationship Management (CRM)

Having the right information at the right time strengthens customer relationships, fosters loyalty, and allows your team to provide superior service over competitors. With DDI System’s embedded CRM, wholesale distributors gain a 360° view of department-specific operations, can track detailed contact engagement, rank customers for growth, identify growth opportunities and resolve business issues with live reporting. Our unique calendar with related transactions, contacts, and activity tracking helps sales reps manage their territory, grow their business, and continually track performance levels.

Intuitive Drill-Down Reporting

DDI System’s intuitive, drill-down reporting capabilities and role-specific dashboards keep you aware of trends while diving into every aspect of your business for complete operational and financial awareness. Avoid potential pitfalls and give your team the confidence to make actionable business decisions based on deep insight into key business metrics with:

  • Hundreds of pre-built reporting templates developed by wholesale distribution experts.
  • Easy-to-create custom reports and KPI graphs in a few clicks.
  • Tailored dashboards to fit every user’s needs, including sales, inventory, and receivables.
  • Quick report sharing and collaboration, automatic scheduling, and instant access to mobile reports from anywhere.

Warehouse Logistics

DDI System’s extensive warehouse management module combines all the essential functionality you need to efficiently dispatch trucks, keep inventory in check, track multiple PO container shipments, and simplify workflow automation. Our solution includes:

  • A drag-and-drop delivery truck dispatch system to streamline the daily task of building efficient delivery routes.
  • Scheduled cycle counting to maintain visibility and control over your inventory at all times.
  • Technology to monitor, manage, and receive multiple containers.
  • Workflow automation and label printing to automate the process of special order items and streamline warehouse activity tasks.

Realize ROI Faster with Advantive

DDI System is a flexible ERP solution that strengthens the most successful distributors with an integrated suite of order fulfillment, strategic pricing, customer relationship management, and demand forecasting tools. As part of the Advantive family, DDI System users can fully leverage our extensive distribution industry expertise, reliable support, and seamless integrations to drive profitability and cost reductions in an ever-evolving, customer-connected environment.

Customer Care

Get access to a real-time customer portal, phone support, extensive documentation, an online how-to video library, plus an interactive client help center.

Login to Support Portal about Customer Care

Hands-On Training

Take advantage of ongoing training webinars, our interactive user portal, and an active online community to boost your knowledge and ROI.

See Training Options about Hands-On Training

Extend Your DDI System Software with Advanced Functionality

Leverage the latest technology trends to reach the next level of success. DDI System offers advanced modules that deliver automation, productivity, and control to better meet your company’s growing needs.

  • Connected B2B and B2C eCommerce
  • Wireless Warehouse Management System (WMS)
  • Mobile Solutions
  • Electronic Signature Capture
  • Electronic Data Interchange (EDI) Integrations
  • Vendor Management Inventory
Consultant on mobile phone

Case Study: Johnstone Supply Grows Sales Through the Versatility of Inform ERP Software

It’s amazing to have all the tools that can be used to help our company grow. We find something new everyday that has helped us with our sales team.

Barb Redinger, Credit Manager

Read the Case Study

It's amazing to have all the tools that can be used to help our company grow. We find something new everyday that has helped us with our sales team.

Barb Redinger

Credit Manager, Johnstone Supply

2-point gross profit percentage increase

Outcome at Johnstone Supply

Read the full story

Integrations

Works with the systems you already run

  • B2B eCommerce (connected)

    eCommerce

  • B2C eCommerce (connected)

    eCommerce

  • EDI partners

    EDI

  • Vendor Management Inventory systems

    Procurement

  • Wireless WMS

    Warehouse

  • Mobile solutions

    Field sales

  • Inform WMS

    Warehouse

FAQ

Common questions about DDI System

Don't see your question? Ask the team.

What distribution verticals does DDI System serve?

Inform ERP is purpose-built for HVAC, foodservice equipment supply, janitorial/sanitation, hose and accessory, and industrial supply distributors. The workflows reflect the realities of these verticals: multi-branch operations, counter sales, contractor pricing, and high seasonal variability.

How is DDI System different from Distribution One (ERP-ONE+)?

Both are Advantive distribution ERPs. DDI System (Inform ERP) is built for HVAC, foodservice equipment, JanSan, and industrial supply — where strategic pricing, demand forecasting, and embedded CRM are the core requirements. Distribution One (ERP-ONE+) is strong for fastener, JanSan, and paper/packaging distributors, particularly where high SKU counts and kitting are central. The Advantive sales team can match your vertical to the right product.

Does Inform ERP handle contractor pricing and job accounts?

Yes. The price matrix supports customer-specific pricing, volume tiers, and margin-protection rules. Job accounts and contractor-specific pricing are managed within the same price matrix — sales reps can tailor pricing per customer and situation without manual overrides.

What eCommerce does DDI System connect to?

Inform ERP connects to both B2B and B2C eCommerce platforms. Connected eCommerce is an optional module that integrates the distributor's online storefront with live ERP inventory, pricing, and order data.

Does Inform ERP include a warehouse management module?

Yes. Inform WMS is a wireless warehouse management module within the DDI System platform. It handles receiving, put-away, cycle counting, container tracking, and workflow automation for label printing and special-order items.

Can Inform ERP handle mobile field sales and delivery?

Yes. Mobile solutions are available for field sales order entry and route delivery management, including electronic signature capture and automated proof of delivery from mobile devices.

Is implementation handled by Advantive or by a partner?

Advantive provides direct implementation services for all brands. A named implementation lead is assigned at kickoff and stays with the project through go-live. Partner-led implementations are available for select brands when a customer prefers an existing systems integrator.

How does this product connect to Advantive ONE?

Advantive ONE extends each brand with cross-system intelligence — surfacing patterns across your ERP, MES, quality, and warehouse data. It runs as a layer on top of your product, not a replacement. Customers on a current support contract are eligible.

What does the support contract include?

Standard support covers software updates, the customer portal (knowledge base + ticketing), and the Advantive support team during business hours in your region. Premium tiers add dedicated customer success, extended SLA coverage, and 24/7 critical-incident response.

Library

Resources, case studies, and webinars on DDI System

60resources from customers, product specialists, and Advantive research — relevant to DDI System.

Security & compliance

Enterprise-ready certifications

  • SOC 2 Type II
  • GDPR-ready

Customer resources

Already using DDI System?

Sign in to the customer portal for documentation, release notes, downloads, and support. Single sign-on across Advantive products.

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See DDI System in action.

Specialist-led demo, no slideshows. Bring your data, leave with a configured proof of concept.